FAQ

Here are answers to frequently asked questions about the shop and our products. If you cannot find what you're looking for, contact us via email.

Where are the photo prints made?

Our photos are snapped here in Ontario (by us) and printed by our print partner in London, Ontario.

What’s the difference between the “Art Matte” and “Satin” photo paper options?

The difference is twofold: the final look/finish of the printed photo and the paper thickness. A matte finish doesn’t reflect light as much as a satin finish and looks more flat on the paper. Some prefer this look for photos that feature nature or darker tones. A satin finish is glossier and tends to reflect more light when viewed from different angles. Both Matte and Satin are printed on Archival Photo Art Paper with Canon Lucia Inks. The Art Matte paper is slightly thicker at 250 gsm (grams per square metre) while the Satin paper is 200 gsm.

How much does shipping cost?

Quick answer: $12.99 CAD to anywhere in Canada - we don't make money on shipping. You can find more details on our Shipping & Returns page.

Where do you ship to?

We currently ship within Canada only. If you are located outside of Canada, contact us and we’ll see what we can do!

How long does it take to receive my print?

From the time you place your order, we aim to have your prints in your hands within 7-12 business days. This includes the time it takes to print the photos (photo prints are made to order), check the quality, and ship them to you. However, shipping times can vary depending on where you are located.

During the busy seasons, the processing time may be slightly longer.

Can I track my order?

Of course! Once your order has been shipped, you will receive a tracking number via email which you can use to keep an eye on your wall art as it makes its journey from the printer to the designated wall space in your home. How exciting!

The photo size I want isn’t listed. Do you do custom sizing for your prints?

The images in our shop are cropped and displayed to give you the best wall art. We can offer custom sizes for some of our prints and collections - but not for all. This is because sometimes the photos don’t really work in certain dimensions. If an important aspect or detail of the photo gets cropped out, some images aren’t as stunning - and we only want to offer you stunning Ontario photos. Email us at shop@ontarioaway.com with the subject "Custom Size" and we’ll discuss what you have in mind.

Did you really take all the photos yourself?

Yes. It would be easy to buy stock images and sell them but, nah. That’s not us. Plus, our adventures around Ontario allow us to make memories for ourselves, support local businesses, and help you relive your best moments in these places.

I’m a photographer, can I sell my photos in your shop?

Thank you for your interest! We’re not expanding our artist catalogue at this time, but feel free to contact us to say hi and introduce yourself.

What’s your favourite Ontario animal?

That’s a great (and very difficult) question - because we love lots of animals. If we had to choose, common loons are very important to us and chipmunks are adorable. Any (safe and respectful) encounter with moose or black bears is enough to give us goosebumps. Oh, but foxes and turtles are also neat. See? It’s tough.